A table reservation that is not noticed means a high loss of sales for every catering establishment. Many restaurants have now become stricter and charge a fee.

The fact that guests make a reservation for a dinner and then don't show up seems to be happening again – but what can companies do about it? It can definitely happen that you cannot make a reservation for personal reasons.

In such cases, however, the landlords in particular are harmed. The catering industry, which has already been badly hit by the Corona crisis, cannot simply compensate for such spontaneous failures.

The problem: In many cases, a reserved table can no longer be passed on at such short notice and then simply remains empty. Considered over the whole year, this can be quite a chunk that escapes a company.

You should pay attention to the following if you cannot make your reservation:

  • In any case, log out if you can no longer/do not want to make a reservation. This is not only polite, but you also help the company to sell the table on.

  • Especially if you have reserved a table for a large group, you cause the restaurant staff a preparation effort that should not be underestimated, which is not paid if you do not show up. It is therefore all the more important that you contact the staff briefly, even if this is spontaneous.

  • The fact that companies want to have their credit card details stored in order to protect themselves is understandable – more and more Companies are now using this method.

  • From a legal point of view, the landlady is allowed to ask for your credit card details. However, it is important that the guests are informed in advance.

  • You also make a valuable contribution when it comes to food waste if you cancel reservations as early as possible. Especially restaurants that rely on fresh products plan their purchases very carefully and also make their stocks dependent on the number of reservations. If you do not appear spontaneously, the restaurant may be left with food, which ultimately ends up in the trash.

The fact that restaurants and bars require their customers' credit card details when making a reservation can of course also be angry – because many are extremely careful when dealing with personal data. But besides the appeal to the customer's personal responsibility, this is the only way to date to be compensated with at least a flat rate cancellation fee in such cases.

This procedure has been known for a long time in the health sector: in order to compensate for expensive consultations with specialists, many health practices simply charge the appointment in full if the patient does not cancel the consultation up to 24 hours before the appointment begins.

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By Teresa Tapmleton

Teresa Tampleton has been a reporter on the news desk since 2018. Before that she wrote about young adolescence and family dynamics for Styles and was the legal affairs correspondent for the Metro desk. Before joining The Nizh TEkegram, Teresa Tampleton worked as a staff writer at the Village Voice and a freelancer for Newsday, The Wall Street Journal, GQ and Mirabella. To get in touch, contact me through my teresa@ntelegram.com 1-800-268-7341

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